IT Friction Scorecard

Answer ten questions about recurring issues, continuity, security, productivity, Microsoft 365 and planning. Your result appears immediately; no contact details are needed.

1. When a recurring IT issue returns, is the cause and follow-up action recorded?
2. Are important backups or recovery arrangements checked against a defined expectation?
3. Are multi-factor authentication and administrator access consistently owned and reviewed?
4. Are supported devices, updates and leaver access handled through a repeatable process?
5. Can staff complete routine work without repeated copying, re-keying or personal workarounds?
6. When a tool or process changes, are ownership and user guidance clear?
7. Do Teams, SharePoint, OneDrive, mailboxes and licences have clear business owners?
8. Can access and collaboration problems be traced without relying on one person’s memory?
9. Is there a usable record of core systems, suppliers, renewals and administrative access?
10. Are technology priorities reviewed before a renewal, growth change or urgent purchase forces the decision?